Communications
3CX phone systems and cloud call centers in Cambodia
We supply, deploy, host and support 3CX for Cambodian businesses: one platform for calls, video, messaging and contact-center work, set up by local engineers and looked after once it's live.
At a glance
- On a managed cloud server, your own cloud, or on-premise
- Annual licensing sized by simultaneous calls
- Works with Yealink, Cisco and Fanvil IP phones
- Works with lines and numbers from your licensed telecom operator
Local support across Cambodia, including on-site installation, in Khmer or English.
01Overview
Every customer conversation in one system
When calls, chat and messaging live in separate tools, customers wait and your team loses context. 3CX brings voice, video, WhatsApp, website chat and SMS into one platform, with queues, reporting and CRM integration built around it.
Your staff can answer from a desk phone, the desktop app or a mobile device. We choose the deployment, size the licence, connect the SIP trunk from your telecom operator and stay on for support.
02Capabilities
What’s included
Channels
- Voice calls
- Video calls
- Website live chat
- SMS
Contact center
- Call queues
- Reporting
- Wallboards
- Presence
Access and integration
- Desktop apps
- Mobile apps
- CRM integration
- Works with your existing operator lines
Browser conferencing
- Scheduling
- Whiteboards
- Polls
- Streaming
Administration
- Automated updates
- Automated backups
- SIP trunk choice
03Options
Choose where your phone system runs
Managed cloud server
We run and manage the 3CX software on a cloud server for you. Nothing to install on site beyond phones and network.
Your cloud
Deploy into your own cloud account. AWS, Tencent Cloud and Alibaba Cloud are all supported options.
On-premise
Run 3CX on hardware at your office when you need the system on your own network.
3CX is licensed annually, sized by the number of simultaneous calls. Phone lines and numbers come from your licensed telecom operator; we help you size the licence and connect their SIP trunk.
04How we work
Implementation and support
- 1
Assess
Map your call flows, numbers, users and the channels customers use today.
- 2
Design and license
Choose where it runs and the licence size, and plan the connection to your telecom operator's lines.
- 3
Deploy
Configure queues, extensions and integrations, then provision phones and apps.
- 4
Support
Stay on for updates and local support once the system is live.
Your phone numbers and lines are provided by your licensed telecom operator, not by KHCOLO. In many cases your operator can connect them to 3CX through a SIP trunk. We work with your operator to confirm the approach and timing before anything is switched over.
3CX works with IP phones from vendors including Yealink, Cisco and Fanvil. We supply Yealink phones locally and can check whether equipment you already own can be reused.
3CX uses an annual licence sized by the number of simultaneous calls. Editions and included features change over time, so we confirm the current options in your quote.
សួស្តីHello in Khmer or English
Talk to us about 3CX Cloud Call Center.
Tell us what you run today and what you need. We reply in Khmer or English and go through the options, licensing and pricing with you.