IP PBX

One Stop Call Center Solution

Smart. Simple. All-inclusive. Meet all your call center needs easier and maximize ROI with a real one stop YeastarCall Center Solution in cloud or on-premises.

Combining the advanced IP PBX technology and the robust Asterisk call center management software Queue Metrics, Yeastar now offers an integrated system capable of both smart telephone management and powerful call center analysis, to provide a consistent customer experience and create delightful customers. Enjoy enhanced customer satisfaction and let your call center managers monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple and easy to use interface.

Benefits

• A Highly Scalable Monitoring and Reporting Suite
  Support unlimited agents, queues and campaigns. Expand numbers of agents as long as you need at any given time.
• Advanced Contact Center Reporting
  Reports on call center activity, divided by queue and filtered by agent and time period, that show what happened in details during a specified period.
• Over 180 Metrics for Queue Strategies and Real-time Statistics
  Measure targets, conversion rates and all agent activities with instant access to vital statistics from any device with a web browser.
• Inclusive Robust Call Center Features
  Enhanced IVR, automatic call distribution, music-on-hold, call recording and many more are all within reach with fast and easy solution implementation.
• 30-day Free Trial
  Try before investment. 30 day’s test drive to give you full functionality and ample time to understand how it works and perform.

Features

+Call center reporting
+Real-time monitoring
+Call distribution management
+Track critical metrics and queue stats
+Easy-to-use platform

Benefits

+Optimize agent performance and call center operations
+Quicker and more accurate call routing
+Decrease call abandonment
+Enhance caller experience
+Help achieve business’ maximum potential